About returns and exchanges
<Exchange/Return>
With the exception of some products, it is possible to accept returns for customer convenience. We ask that you only pay for the shipping fee when returning the product.
⚫︎Procedures for returns due to customer's convenience
Please check 1. to 4. below for the procedure.
1.Please contact us by email (info@blisstokyo-accessories.com ) with the following information within one week after receiving the item .
·name
·Address
·Your phone number
·mail address
·Product name
・Reason for return
・Order ID (can be found in the order history on My Page or in the order confirmation email)
*Please be sure to contact us by email in advance. Please note that we cannot accept returns without contacting us in advance.
*We cannot accept returns for the following items.
・Products that have passed more than a week since the product arrived
・Used products
・Products with damaged or missing products, packages, or accessories
・When the orderer and the recipient are different
2. We will inform you about the return procedure.
3. Please return the product to our store with "advance payment".
* If you receive a defective product or a product that is different from your order, the response will be different.
* Please be sure to return the product in a way that allows you to check the "tracking number" so that the product will not be lost when returning it. In addition, we ask for your cooperation in specifying "fragile" depending on the strict packaging and the product. If there is any damage that is not pointed out in advance as a reason for return when it arrives at our company, we will not be able to respond to exchanges, returns, or refunds. Please note.
4. As soon as we confirm the arrival of the returned product, we will process the refund.
⚫︎︎Procedures for returning products if there is a defect
If there is a defect due to our mishandling, such as damage to the product, we will replace it if there is a replacement, or return it (refund) if there is no replacement.
Please check 1. to 4. below for the procedure.
1. Please contact us by email (info@blisstokyo-accessories.com ) with the following information within one week after receiving the item .
If possible, I would appreciate it if you could also attach a photo of the defective part of the product.
·name
·Address
·Your phone number
·mail address
·Product name
・Reason for exchange or return
・Order ID (can be found in the order history on My Page or in the order confirmation email)
*Please be sure to contact us by email in advance. Please note that we cannot accept returns or exchanges without contacting us in advance.
*Please note that we cannot accept returns or exchanges for the following products.
・Products that have passed more than a week since the product arrived
・Used products
2. We will inform you about the procedure for returning or exchanging the product.
3. Please return the product to our company by "cash on delivery".
* Please be sure to return the product in a way that allows you to check the "tracking number" so that the product will not be lost when returning it. In addition, we ask for your cooperation in specifying "fragile" depending on the strict packaging and the product. If the product arrives at our store with damage that has not been pointed out in advance as the reason for the return, we will not be able to respond to exchanges, returns, or refunds. Thank you for your understanding.
4. As soon as we confirm the arrival of the returned product, we will respond as an exchange or return of the product.
*We will bear the return shipping fee if the product is defective.
The replacement product will be shipped as soon as the returned product arrives at our company, we have confirmed that it has not been used, and we are able to prepare the corresponding product.
Please note that it takes about 7 days for the return from the customer and the delivery from our company.
With the exception of some products, it is possible to accept returns for customer convenience. We ask that you only pay for the shipping fee when returning the product.
⚫︎Procedures for returns due to customer's convenience
Please check 1. to 4. below for the procedure.
1.Please contact us by email (info@blisstokyo-accessories.com ) with the following information within one week after receiving the item .
·name
·Address
·Your phone number
·mail address
·Product name
・Reason for return
・Order ID (can be found in the order history on My Page or in the order confirmation email)
*Please be sure to contact us by email in advance. Please note that we cannot accept returns without contacting us in advance.
*We cannot accept returns for the following items.
・Products that have passed more than a week since the product arrived
・Used products
・Products with damaged or missing products, packages, or accessories
・When the orderer and the recipient are different
2. We will inform you about the return procedure.
3. Please return the product to our store with "advance payment".
* If you receive a defective product or a product that is different from your order, the response will be different.
* Please be sure to return the product in a way that allows you to check the "tracking number" so that the product will not be lost when returning it. In addition, we ask for your cooperation in specifying "fragile" depending on the strict packaging and the product. If there is any damage that is not pointed out in advance as a reason for return when it arrives at our company, we will not be able to respond to exchanges, returns, or refunds. Please note.
4. As soon as we confirm the arrival of the returned product, we will process the refund.
⚫︎︎Procedures for returning products if there is a defect
If there is a defect due to our mishandling, such as damage to the product, we will replace it if there is a replacement, or return it (refund) if there is no replacement.
Please check 1. to 4. below for the procedure.
1. Please contact us by email (info@blisstokyo-accessories.com ) with the following information within one week after receiving the item .
If possible, I would appreciate it if you could also attach a photo of the defective part of the product.
·name
·Address
·Your phone number
·mail address
·Product name
・Reason for exchange or return
・Order ID (can be found in the order history on My Page or in the order confirmation email)
*Please be sure to contact us by email in advance. Please note that we cannot accept returns or exchanges without contacting us in advance.
*Please note that we cannot accept returns or exchanges for the following products.
・Products that have passed more than a week since the product arrived
・Used products
2. We will inform you about the procedure for returning or exchanging the product.
3. Please return the product to our company by "cash on delivery".
* Please be sure to return the product in a way that allows you to check the "tracking number" so that the product will not be lost when returning it. In addition, we ask for your cooperation in specifying "fragile" depending on the strict packaging and the product. If the product arrives at our store with damage that has not been pointed out in advance as the reason for the return, we will not be able to respond to exchanges, returns, or refunds. Thank you for your understanding.
4. As soon as we confirm the arrival of the returned product, we will respond as an exchange or return of the product.
*We will bear the return shipping fee if the product is defective.
The replacement product will be shipped as soon as the returned product arrives at our company, we have confirmed that it has not been used, and we are able to prepare the corresponding product.
Please note that it takes about 7 days for the return from the customer and the delivery from our company.
